Refund policy

At Buyerra (operated by Carbucks Internet Management Services, Inc.), we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the following conditions:

1. Eligibility for Returns

   • Items must be returned within 30 days of delivery.

   • Products must be unused, in their original packaging, and in resalable condition.

   • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

   • Items marked as “final sale” or “clearance” cannot be returned.

   • Any product not in its original condition, damaged, or missing parts not due to our error will not be eligible.

3. Process for Returns

   • To initiate a return, contact us at service@buyerra.top with your order number and reason for return.

   • Once approved, we will provide instructions and a return shipping address.

   • Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

   • Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

   • Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

   • If you need to exchange an item for the same product, please contact us. We will guide you through the exchange process.